Terms & Conditions

Tezzpay Website and App Terms & Conditions

 

 

Use of the Tezzpay 

 

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the Tezzpay website located at Tezzpay, or the Tezzpay mobile application or any similar platform (hereinafter collectively, the Tezzpay Platform run by Tejal Digital Services Pvt Limited, having its registered office at SN8, Hingonia Jaipur Rajasthan - 303328 (hereinafter collectively, Tejal or Tezzpay) on any device and/or before availing any services offered by Tezzpay on the Tezzpay Platform which may include services such as recharge or bill payment, bus booking, flight booking hotel booking, Banking, E-Gov service or any other service that may be offered by Tezzpay on the Tezzpay Platform (hereinafter individually, and collectively, the Tezzpay Services). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all Tezzpay Services, whether offered by Tejal or its affiliates.

Acceptance

 

By registering on, accessing, browsing, downloading or using the Tezzpay Platform for any general purpose or for the specific purpose of availing any Tezzpay Service, You agree to be bound by the user ID terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each Tezzpay Service (hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions in relation to the  User ID or any additional or modified service-specific terms and conditions in relation to any Tezzpay Service or any future service that may be offered by Tezzpay on the Tezzpay Platform. By registering on, accessing, browsing, downloading or using (as applicable) the Tezzpay Platform or availing any Tezzpay Service, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the Tezzpay Platform and immediately terminate Your availing the Tezzpay Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You, being at least 18 years of age and an individual user of the Tezzpay Platform or a customer or beneficiary of the Tezzpay Services, and Tezzpay. All services are rendered by Tezzpay through the Tezzpay Platform under the brand name “Tezzpay” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, Tezzpay, regarding Your use of Tezzpay’s digital services (which includes but may not be limited to prepaid recharge, bill payment, travel booking, bus tickets, hotel, Banking or flight tickets),or any such other services which may be added on the Tezzpay Platform and which will henceforth be a Tezzpay Service, from time to time. The Tezzpay Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, Tezzpay grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the Tezzpay Platform and/or avail the Tezzpay Services.

Eligibility

 

The Tezzpay Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Tezzpay from availing the Tezzpay Services or accessing the Tezzpay Platform. By accepting the T&Cs or by otherwise using the Tezzpay Services on the Tezzpay Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by Tezzpay, or disqualified for any other reason, from availing the Tezzpay Services or using the Tezzpay Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, Tezzpay reserves the right to suspend or permanently prevent You from availing Tezzpay Services or using the Tezzpay Platform.

Other Terms and Conditions

 

Additional terms and conditions may apply in order for You to avail specific Tezzpay Services and to specific portions or features of the Tezzpay Platform, including contests, promotions or other similar features, all of which terms are made a part of these T&Cs by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these T&Cs and the terms posted for or applicable to a specific portion of the Tezzpay Platform or for any Tezzpay Service offered on or through the Tezzpay Platform, the latter terms shall control with respect to Your use of that portion of the Tezzpay Platform or the specific Tezzpay Service. Tezzpay may make changes to any Tezzpay Services offered on the Tezzpay Platform, or to the applicable terms for any such Tezzpay Services, at any time, without notice. The materials on the Tezzpay Platform with respect to the Tezzpay Services may be out of date, and Tezzpay makes no commitment to update the materials on the Tezzpay Platform with respect to such Tezzpay Services. The following terms also govern and apply to Your use of the Tezzpay Platform, and they are incorporated herein by this reference: https://Tezzpay.com/about-us/our-policies/#tandc https://Tezzpay.com/privacy-policy

Communication Policy

 

By accepting the T&Cs, You accept the following:

  • Tezzpay may send alerts to the mobile phone number provided by You while registering with the Tezzpay Platform for the user id service or on any updated mobile number subsequently provided by You on the Tezzpay Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications.
  • Tezzpay will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from Tezzpay as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the Tezzpay Platform or availing any Tezzpay Services. Tezzpay shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold Tezzpay liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
  • The SMS/e-mail alert/push notification service provided by Tezzpay is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, Tezzpay shall be immediately informed about the same by You and Tezzpay will make best possible efforts to rectify the error as early as possible. You shall not hold Tezzpay liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.
  • The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. Tezzpay shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
  • You will indemnify and hold harmless Tezzpay and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which Tezzpay or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from Tezzpay and/or the SMS/e-mail service provider.

Use of Tezzpay Platform

 

You understand that except for information, products or services clearly indicated as being supplied by Tezzpay, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Tezzpay cannot and does not guarantee or warrant that files available for download through the Tezzpay Platform will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy Your particular requirements of Internet security and for accuracy of data input and output.

Prohibited Conduct

 

By accessing or using the Tezzpay Platform or by availing Tezzpay Services, You agree not to:

  • violate the T&Cs;
  • impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the Tezzpay Services, perform any other similar fraudulent activity or otherwise avail Tezzpay Services with what we reasonably believe to be potentially fraudulent funds;
  • infringe our or any third party’s intellectual property rights, rights of publicity or privacy;
  • use the Tezzpay Services if You are under the age of 18 years without a parental sponsor or, in any event, use the Tezzpay Services if You are under the age of 13 years old even with a parental sponsor and in accordance with applicable law;
  • post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person;
  • post or transmit any message, data, image or program which is pornographic, vulgar or offensive in nature;
  • refuse to cooperate in an investigation or provide confirmation of Your identity or any other information provide by You to Tezzpay;
  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the Tezzpay Services and the Tezzpay Platform or features that enforce limitations on the use of the Tezzpay Services or the Tezzpay Platform;
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards Tezzpay Services or Tezzpay Platform or any part thereof, except and only to the extent this is expressly permissible by applicable law;
  • use the Tezzpay Services or the Tezzpay Platform in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Tezzpay Services or the Tezzpay Platform in an automated manner;
  • modify, adapt, translate or create derivative works based upon the Tezzpay Services and the Tezzpay Platform or any part thereof, except and only to the extent that that this is permissible by applicable law;
  • intentionally interfere with or damage operation of the Tezzpay Services or the Tezzpay Platform or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;
  • use any robot, spider, other automatic device, or manual process to monitor or copy the Tezzpay Platform without prior written permission;
  • interfere or disrupt the Tezzpay Platform or networks connected to the Tezzpay Platform;
  • take any action that imposes an unreasonably or disproportionately large load on Tezzpay’s infrastructure/network;
  • use any device, software or routine to bypass the Tezzpay Platform’s robot exclusion headers, or interfere or attempt to interfere, with the Tezzpay Services;
  • forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the Tezzpay Platform or to manipulate Your presence on the Tezzpay Platform;
  • sell the Tezzpay Services, information, or software associated with or derived from it;
  • use the facilities and capabilities of the Tezzpay Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others;
  • breach this Agreement, the USER ID Agreement or any other agreement or policy as may be applicable pursuant to the T&Cs;
  • provide false, inaccurate or misleading information;
  • use the Tezzpay Platform to collect or obtain personal information, including without limitation, financial information, about other users of the Tezzpay Platform, except and only as expressly provided in the T&Cs;
  • avail Tezzpay Services with what Tezzpay reasonably believes to be potentially fraudulent funds;
  • use the Tezzpay Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to Tezzpay, a third party or You;
  • use the Tezzpay Services in a manner that Tezzpay or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules;
  • take any action that may cause Tezzpay to lose any of the Tezzpay Services from its service providers or lose any of its recharge partners or business partners, including mobile operators or telecom companies, payment processors or other suppliers;
  • send automated request of any kind to the Tezzpay Platform without express permission in advance from Tezzpay.

Termination: Agreement Violations

 

You agree that Tezzpay, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Tezzpay Services/Tezzpay Platform and remove and discard on the Tezzpay Platform all or any part of Your account, Your user profile, or Your recipient profile, including Your USER ID, at any time. Tezzpay may also in its sole discretion and at any time discontinue providing access to the Tezzpay Services, or any part thereof, with or without notice. You agree that any termination of Your access to the Tezzpay Services/Tezzpay Platform or any account You may have or portion thereof may be effected without prior notice, and You agree that Tezzpay will not be liable to You or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Tezzpay may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the Tezzpay Services/Tezzpay Platform.

Limitation of Liability and Damages

 

In no event, Tezzpay or its  agents, licensors, partners will be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) this Agreement; (ii) the USER ID Agreement; (iii) the Tezzpay Services, the Tezzpay Platform or any reference site/app/platform/service; or (iv) Your use or inability to use the Tezzpay Services, the Tezzpay Platform (including any and all materials)

representative has been advised of the possibility of such damages. In no event, Tezzpay, directors, employees, agents will be liable to You for any damages, liabilities, losses, and causes of action arising out of or relating to: (i) this Agreement; (ii) the USER ID Agreement; (iii) the Tezzpay Services, the Tezzpay Platform or any reference site/app/platform/service; or (iv) Your use or inability to use the Tezzpay services, the Tezzpay Platform (including any and all materials) or (v) any other interactions with Tezzpay, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by You, if any, for using the portion of the Tezzpay Service or the Tezzpay Platform giving rise to the cause of action, or beyond or in excess Rs. 3,000, whichever is less. You acknowledge and agree that Tezzpay has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and Tezzpay, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and Tezzpay. Tezzpay would not be able to provide the services to You on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to You subject to applicable law. In such cases, Tezzpay’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

Indemnification

 

You agree to indemnify, save, and hold Tezzpay, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Your use or misuse of the Tezzpay Services or of the Tezzpay Platform; (ii) any violation by You of this Agreement or the USER ID Agreement; or (iii) any breach of the representations, warranties, and covenants made by You herein. Tezzpay reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Tezzpay, including rights to settle, and You agree to cooperate with Tezzpay’s defense and settlement of these claims. Tezzpay will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Disclaimer; No Warranties

 

To the fullest extent permissible pursuant to applicable law, Tezzpay and its third-party partners disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You from Tezzpay or through the Tezzpay Services or the Tezzpay Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “Tezzpay” includes Tezzpay’s officers, directors, employees. You acknowledge that Tezzpay is a reseller of mobile recharges and is not liable for any third party (telecom companies, mobile operators or suppliers) obligations due to rates, quality and all other instances, whether to any such telecom companies’ subscribers or otherwise. You expressly agree that use of the Tezzpay Services on the Tezzpay Platform is at Your sole risk. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally. Tezzpay does not warrant that the Tezzpay Services will be uninterrupted or error-free or that defects in the site will be corrected. The Tezzpay Services and the Tezzpay Platform and any data, information, third party software, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. Tezzpay, and its partners do not warrant that the data, Tezzpay software, functions, or any other information offered on or through the Tezzpay Services/Tezzpay Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. Tezzpay and its licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Tezzpay Services/Tezzpay Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that You use, access, download, or otherwise obtain information, materials, or data through the Tezzpay Services/Tezzpay Platform or any reference sites/platforms/apps/services at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement. This paragraph shall survive termination of this Agreement. In no event will Tezzpay be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Tezzpay Platform.

Ownership; Proprietary Rights

 

The Tezzpay Services and the Tezzpay Platform are owned and operated by Tezzpay. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Tezzpay Services and the Tezzpay Platform provided by Tezzpay (hereafter Materials) are protected by Indian copyright,patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and Tezzpay, all Materials, trademarks, service marks, and trade names contained on the Tezzpay Platform are the property of Tezzpay. You agree not to remove, obscure, or alter Tezzpay or any third party’s copyright, patent, trademark,

Tezzpay reserves all rights not expressly granted in this Agreement. If You have comments regarding the Tezzpay Services and/or the Tezzpay Platform or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to Tezzpay, and shall assign to Tezzpay, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Modification of this Agreement

 

Tezzpay reserves the right to change, modify, add, or remove portions of this Agreement (each, a change and collectively, changes) at any time by posting notification on the Tezzpay Platform or otherwise communicating the notification to You. The changes will become effective, and shall be deemed accepted by You, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to Your use of the Tezzpay Platform, availing the Tezzpay Services If You do not agree with any such change, Your sole and exclusive remedy is to terminate Your use of the Tezzpay Services/Tezzpay Platform. For certain changes, Tezzpay may be required under applicable law to give You advance notice, and Tezzpay will comply with such requirements.Your continued use of the Tezzpay Platform following the posting of changes will mean that You accept and agree to the changes.

Notice

 

Tezzpay may provide You with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the Tezzpay Platform or by any other reasonable means. Except as otherwise set forth herein, notice to Tezzpay must be sent by courier or registered mail to Tejal Digital Services Pvt Ltd., SN8, Hingonia Jaipur Rajasthan - 303328

Waiver

 

The failure of Tezzpay to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Tezzpay.

Dispute Resolution

 

If any dispute, controversy or claim arises under this Agreement or in relation to any Tezzpay Service or the Tezzpay Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably .please Check Grievance Policy Of Tezzpay

. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, Tezzpay may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Jaipur and the language of this arbitration shall be Hindi. Either You or Tezzpay may seek any interim or preliminary relief from a court of competent jurisdiction in Jaipur necessary to protect the rights or the property belonging to You or Tezzpay (or any of our agents), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor Tezzpay may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between You and Tezzpay. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

Governing Law and Forum for Disputes

 

Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against Tezzpay must be resolved by a court having jurisdiction in Jaipur, India. You agree to submit to the personal jurisdiction of the courts located within Jaipur, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.

Severability

 

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Survival

 

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

Headings

 

The heading references herein are for convenience purposes only and they do not constitute a part of these T&Cs and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement

 

This Agreement is the entire agreement between You and Tezzpay relating to the subject matter hereof and this Agreement will not be modified except by a change to this Agreement made by Tezzpay in accordance with the terms of this Agreement.

Bill Payments and Digital Products Terms & Conditions

 

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the Tezzpay website located at Tezzpay.com, and all associated sites linked to Tezzpay.com, or the Tezzpay mobile application run by Tejal Digital Services Pvt Limited, having its registered office at SN8, Hingonia Jaipur Rajasthan - 303328 (hereinafter collectively, Tejal or Tezzpay) on any device and/or before availing any travel, recharge or bill payment or digital products related services offered by Tezzpay on the Tezzpay Platform (hereinafter, individually Tezzpay Digital Service and collectively, the Tezzpay Digital Services).

Eligibility

 

The Tezzpay Digital Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Tezzpay from availing the Tezzpay Digital Services or accessing the Tezzpay Platform. By accepting the T&Cs or by otherwise using the Tezzpay Digital Services on the Tezzpay Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by Tezzpay, or disqualified for any other reason, from availing the Tezzpay Bill Payment and Digital Goods Services, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, Tezzpay reserves the right to suspend or permanently prevent You from availing Tezzpay Digital Services or using the Tezzpay Platform.

Digital Services

 

Tezzpay facilitates the payment of certain bills through the Tezzpay Platform with respect to certain services offered by Tezzpay business partners who have partnered with Tezzpay to enable their bills to be paid through the Tezzpay Platform. Please see the relevant links on the Tezzpay Platform for more information on Tezzpay’s bill payment service. Further, Tezzpay also offers certain digital products which facilitate the purchase of prepaid recharges for mobile, DTH, and data card as well as purchase of bus tickets, hotel reservations, flight tickets  etc.. The terms and conditions in relation to bill payments and digital products are set out below. The terms and conditions in relation to bill payments and digital products set out below are applicable to and binding on You in conjunction with the USER ID terms and conditions already accepted by You. Each USER ID term or condition is applicable to and binding on You, or any of Your activities on the Tezzpay Platform, even if such term or condition is not specifically reproduced herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned herein below includes the terms and conditions in relation to bill payments and digital products set out below and the USER ID terms and conditions as well as other service-specific terms and conditions in relation to Tezzpay Services or Tezzpay Platform.

Tezzpay Recharges

 

Tezzpay is only a reseller of digital products. Tezzpay does not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. Tezzpay is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Prepaid mobile recharge sold by Tezzpay to You is sold without recourse against Tezzpay for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between You (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the Tezzpay Platform including prepaid recharges in relation to DTH, data card as well as to other prepaid recharge products that may be offered on the Tezzpay Platform. Tezzpay will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

Refund Policy

 

All sales of prepaid recharge on the Tezzpay Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and all charges that result from those purchases. Tezzpay is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or data card information. However, if in a transaction performed by You on the Tezzpay Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Tezzpay Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. Tezzpay will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Account By Mail Request Only. You can trigger a request in Your Tezzpay wallet to transfer the money from Your Tezzpay wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.

Bill Payments

 

In order to use the bill payments service or any other Tezzpay Service, You will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, and You will also need to pay any service fees associated with such access. In addition, You must have all equipment necessary to make such connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices. Tezzpay and/or the Tezzpay business partner (including Tezzpay’s bill payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be. Tezzpay shall be entitled to charge and recover from You and You shall be liable to pay such charges to the bill payment service provider as may be decided by Tezzpay. These charges shall be charged on to Your designated payment account or in any other manner as may be decided by Tezzpay. Tezzpay offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the Tezzpay business partner through whom the specific service is availed by You (i) the specific features of the service may differ; (ii) the number of billers available over the service may differ; (iii) the type and range of payment accounts that can be used to issue a payment instructions may differ; (iv) the modes/devices over which the service can be accessed may differ; and (v) the charges, fees for availing the service or any aspect of the service may differ. Specific details related to these aspects would be available with the Tezzpay business partner on their channel/portal/website over which the service is being availed. From time to time, Tezzpay, at its sole discretion, can add to or delete from such list of billers or types of payment accounts that can be used in respect of making payments to a biller. The type and range of payment accounts that can be used for making payments may differ for each biller depending on biller specifications. There may be additional fees/charge when using certain types of payment accounts in respect of a biller. The terms upon which a payment can be made to a biller can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a Tezzpay business partner, payments to a biller can be made either

 

You agree to:

  • provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and
  • maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or Tezzpay has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Tezzpay has the right to suspend or terminate Your account and refuse any and all current or future use of the Tezzpay Services/Tezzpay Platform (or any portion thereof). The term biller includes telecom operators.

Tezzpay assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

  • If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;
  • If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
  • If the funds available in the payment account are under any encumbrance or charge;
  • If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);
  • If payment is not processed by biller upon receipt;
  • Circumstances beyond the control of Tezzpay (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

In case the bill payment is not effected for any reason, You will be intimated about the failed payment by an e-mail.

Travel Booking

 

  • Tezzpay is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, Tezzpay has tied up with many bus operators and service providers.
  • Tezzpay’s advice to customers is to choose the bus operators who they are aware of and whose service they are comfortable with.
  • Tezzpay’s responsibilities include:
    • issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators;
    • providing refund and support in the event of cancellation; and
    • providing customer support and information in case of any delays/inconvenience.

Tezzpay’s responsibilities do not include:

  • The bus operator’s bus not departing/reaching on time;
  • The bus operator’s employees being unprofessional or engaging in unlawful conduct;
  • The bus operator’s bus seats, etc., not being up to the customer’s expectation;
  • The bus operator cancelling the trip due to any reason;
  • The baggage of the customer getting lost/stolen/damaged;
  • The bus operator changing a customer’s seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency;
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if You are not a regular traveller on that particular bus or route);
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
  • The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
  • Passengers are required to furnish the following at the time of boarding the bus:
  • A copy of the ticket (a printout of the ticket or the printout of the ticket e mail).
  • Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • Change of bus: In case the bus operator changes the type of bus due to some reason, Tezzpay will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
  • Cancellation Policy: Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.
  • Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. Tezzpay has no role in governing the cancellation charges.
  • Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
  • In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page of the Tezzpay Platform.
  • Amenities on the buses as shown on Tezzpay have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that Tezzpay provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by Tezzpay’s travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
  • Passengers must also be aware of the following :
  • Tezzpay is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey.
  • For any issues relating to cancellation or refund, the passenger may contact Tezzpay within 15 days of date of travel, beyond which period request would not be processed.
  • Tezzpay may call the mobile phone number provided by You while registering with the Tezzpay Platform, or any updated mobile number subsequently provided by You on the Tezzpay Platform, or contact You via e-mail, for the purpose of collecting feedback from You regarding Your travel bookings, including but not limited to the bus facilities and/or services of the bus operator.
  • Grievances and claims related to the bus journey should be reported to Tezzpay support team within 10 days of Your travel date.
  • Your health, safety and well-being during or after undertaking the activities offered by the merchant;
  • To collect the tickets from the ticket counter, it is mandatory for You to present to the merchant run ticket counter, the debit/credit card that has been used to book tickets along with the booking confirmation (SMS/e-mail printout). The holder of a physical ticket is deemed to be the owner of the ticket;
  • A convenience fee per booking in respect of the ticket may be levied on the tickets booked by You online. Kindly check once before You make the booking;
  • You need to make bookings for the tickets in respect of children (of certain age or height) as per the merchant terms and conditions;
  • As per the merchant terms and conditions, in case a physical ticket and/or band is lost or misplaced, a duplicate ticket and/or band cannot be issued;
  • If the merchant cancels the activities, Tezzpay will not be held responsible for the same. In such cases, Tezzpay will automatically issue a refund to Your Tezzpay wallet with applicable deductions the amount paid by You for the ticket(s) booked on Tezzpay within 96 hours from the event date;
  • If You do not receive a confirmation number (in the form of a confirmation SMS or e mail) after submitting payment information, or if You receive an error message or service interruption after submitting payment information, You should immediately report to the Tezzpay customer care. Tezzpay will not be responsible for any losses occurred in the process;
  • By making a booking of a merchant ticket, You agree and undertake to adhere to and comply with the terms and conditions of respective merchant establishments in respect of all the bookings made by You for the tickets through the Tezzpay Platform;
  • As per the merchant terms and conditions, outside food and beverages are not allowed inside the premises;
  • By accepting the T&Cs, including the specific terms and conditions in this section, You accept that Tezzpay may send the alerts to the mobile phone number/email provided by You while registering for the Tezzpay Platform or to any such number replaced and informed by You subsequently;
  • Notwithstanding anything to the contrary contained herein, neither Tezzpay nor its affiliates of Tezzpay, its officers, directors, employees shall have any liability to You or to any third party for any direct, indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the Tezzpay Platform or the Tezzpay Services, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, Tezzpay’s maximum aggregate liability to You for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or any other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to Rs. 3,000. To the maximum extent permitted by law, You waive, release, discharge and hold harmless Tezzpay or affiliates of Tezzpay, , and each of their directors, officers, employees, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of the online platform.

 

Security Policy

Your security is important to us, that’s why we insist upon the highest security standards for you.

Bank-grade Security

Your online transaction on Tezzpay.com is secure with the highest levels of transaction security currently available on the Internet. We use AES 256-bit EV SSL encryption technology to protect all of your sensitive and non-sensitive data while securely transmitting over the internet to carry out different transactions.

All your online payments are processed through secure and trusted payment gateways managed by leading banks and aggregators. All the banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Data Security

With password-protected login, firewall-protected servers, and advanced encryption technology, we know how to keep your data secure.

All your data is stored in a secure world class data centre that is monitored 24/7/365 by dedicated and experienced security team. We are committed to maintaining the privacy, integrity, and availability of your data. No one apart from you has access to your account.

 

YB Services Terms and conditions:

Disclaimer:  All available services in this panel are provided by Direct Bank and comes under rules and regulations of Reserve Bank of India. In case we found any illigal activity from our partners w.r.t. guideline provided by Bank/RBI, we can stop your services any time without any prior notice. 

Note: - For Bank Account settlement, we will only entertain the Owner as you. We do not make any conversation with your Agent.
You need to provide us Bank Account Details (option available in Profile Section) 

  1. All Services offered by Tezzpay are completely provided by Bank. Most of services route through YES Bank.
  2. All Services are offered to you by Firm “Tejal Digital Services Pvt. Ltd”
  3. We accept payment in form of NEFT / Cheques only on account of “Tejal Digital Services Pvt. Ltd.”
  4. Balance Request Limit: Min 3000 to Rs. 99,00,000 in one Day
  5. Free Technical Support – Tezzpay will provide free technical support for any Issue regarding transactions or Agent On boarding
  6. The client has to give undertaking that, you are eligible for NPCI and Bank requirement and Do not have any past fraudent activity involvement.
  7. You and your agents shall not promote any illegal work on the software which is against the law of the country in which services of this panel will be used.
  8. All disputes arising in regard to any term of this agreement should be settled amicably by parties. Otherwise parties can take option of approaching Court for settlement of dispute. This agreement is subject to the jurisdiction JAIPUR (Rajasthan).
  9. Order once placed will not be cancelled by the Client. Client is liable to pay the complete amount decided in the agreement, and there will be no Refund for any payment.
  10. The Products and/or Services offered on Tezzpay website consist of, but not limited to, mobile, dth, data card recharge services. The Products and/or Services consist of an internet browser interface data encryption, data transmission, data access, data storage and, if applicable, synchronization software and/or application programming interface access. The Users shall be held responsible for obtaining and maintaining all computer hardware, software and communications equipment that are needed to access the Products and/or Services, and for paying all the chargeable access charges (e.g., ISP, telecommunications) that are incurred while using the Products and/or Services.
  11. Tezzpay reserves the rights to modify/change any plan cost anytime with or without prior notification to their customers. Tezzpay (service.aepsindia.com) also reserves the rights to increase/decrease margin/surcharge on any operator anytime with or without prior notification to their customers. Tezzpay also reserves the rights to terminate/suspend any of their customer account on violation of their terms and conditions. No refund will be provided in all cases.

Other Terms and conditions:

  1. For AEPS you need to submit minimum volume of Rs 3,00,000 per month via your Shop.
  2. If you are unable to complete the target volume in consecutively 3 months then Tezzpay have full rights to disable your AEPS service account.
  3. Company has rights to change plan and margins with prior notice to client.
  4. In Bank Panel what ever services showing, subject to activation from Tezzpay Team.
  5. In case any fraud happened from you then all liability will be yours.
  6. Transactions Status will be as follows: SUCCESS / FAILED
  7. In case any success or failed transaction goes reverse then agent and Panel owner both will get credit or debit automatically.
  8. Most Imporatnt : In case you submit any agent's on boarding request and Rejected by Bank then Our system will debit Rs 50 per Rejected form.

Balance Request Process

  1. For Balance Purchase you need to follow E-collect service as mentioned on dashboard of your panel.

YOUR AGREEMENT WITH TezzPay

  1. We reserve the right to modify the Terms at any time without giving you any prior notice. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Terms as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also considered as Terms.
  2. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us.
  3. Your access to use of the Website and the Services will be solely at the discretion of Tezzpay.
  4. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but limited to:
    1. the Indian Contract Act, 1872,
    2. the (Indian) Information Technology Act, 2000, and
    3. the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.
  5. If You Not Agree With All T&C Please Exit From Here and Close Website

If have any Qus Write Our Support Support@tezzpay.com .We Will Glad to Assist You.